Summary:

 

Download Manager is not recognizing your password anymore or you forgot the password to open Download Manager

 

Checklist:

 

Open Download Manager and confirm if the following error occurs: Fatal error loading keystore: Keystore was tampered with, or password was incorrect

 

 

Resolution:

 

• Go to C:\ProgramData\Basware\Basware DM and check for certificates.jks
• Make sure that the program is closed and delete the certificates.jks file.
• Restart the software.
• You will be asked for a password. You can either insert a new password or just click OK to continue: