Basware has launched a new product, 'Basware Insights'. This enhanced version is engineered to convert raw AP data into actionable intelligence powered by generative AI, enabling you to make informed decisions with confidence. The upgraded Insights offers flexible dashboards, advanced AI capabilities to support touchless invoice processing, and benchmarking features to evaluate your performance against industry peers—all within a single, integrated solution. 

You can check more about the product at Basware Insights

 The upgraded Insights is available in two tiers, each including both dashboards and data access service: 

• Insights Essentials: Ideal for companies looking to optimize their AP processes. 
• Insights Pro: Designed for organizations seeking deeper insights and GenAI-driven actionable intelligence, with the objective of achieving fully touchless AP processes. 

 

What happens next?

All customers are now enabled for the upgraded version of Basware Insights. You can start using the upgraded Insights immediately. 

As part of our continued journey to enhance your analytics experience, we’ve successfully upgraded all customers to the new Basware Insights during Q1 2025.

· Analytics customers have transitioned to Insights Essentials.

· Insights customers have transitioned to Insights Pro.

The upgrade covers transitions to the new dashboards. The data access service will be available as an add-on service. 

The technical upgrade to the Insights dashboards will be available at no cost.  

Parallel usage of existing and new solutions:

On April 1st 2025, we began a transition period allowing continued access to both the legacy and upgraded solutions, giving you time to adapt and explore the enhanced capabilities. The customer feedback on the upgraded Insights has been overwhelmingly positive, and we are going to focus on empowering customers and developing the upgraded Insights further to deliver even greater value.

We will be ending the legacy Analytics and former Insights solutions at the end of the transition period on September 30th 2025.

After this date, the Basware Tableau platform — including legacy Analytics, former Insights, and custom webedit reports — will no longer be accessible.

For the best experience, we strongly recommend adopting the new solution promptly and discontinuing the use of the existing solution as soon as possible.

 

What Should You Do Now?  

We recommend that you start familiarizing yourself with the upgraded Basware Insights service in preparation for the upgrade.  

• Check out the online material and inclusive videos 
• Switch fully to the upgraded Insights – Please discontinue using legacy Analytics & former Insights. For the best experience, we strongly recommend adopting the new solution promptly and discontinuing the use of the existing solution as soon as possible. We are here to help during this transition period.
• Review your service options – This is a great opportunity to assess whether Insights Pro or Data Access services align with your organization’s reporting and data strategy. 

 

Questions?

If you have any questions, would like to discuss how this transition can drive more value for your AP operations, want to review your service options or you need help with accessing the data in your webedit reports the new way, please reach out to your CSM, or Digital Customer Success team or your partner provider. .

We’re here to help you make the most of Basware Insights. Thank you for your continued partnership. We’re excited about the value of the upgraded Insights for you and look forward to support your success.