Description

The data capture service can receive business documents via physical mail (paper), email (PDF), or the CloudScan software client. When the business document is sent via physical mail, the envelopes are opened, and the scanning center scans the paper. In this category, an error occurred while scanning the business document.

Example

1. The same business document was scanned multiple times, resulting in a duplicate delivery to your invoice processing system.
2. There was a technical error in the paper scanning process, which resulted in degraded image quality.
3. Multiple business documents were mistakenly scanned as one image file.
4. The business document type was mistakenly categorized as non-invoice during the scanning process.

Customer actions

This error does not require any actions from you.

Basware actions

We have reported this finding to the scanning center with the aim of reducing the frequency of similar errors.

How can I ask questions or raise suggestions?

If there are any further inquiries related to the "Scanning center error" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.

For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Data capture feedback analysis process.