What is the issue?

An invoice transfer fails and is marked as Transfer Failed, but no error message is displayed in the invoice history. 

This article helps identify the root cause and resolution steps when invoices fail to transfer without any error message being recorded in the system.

 

Reason:

• There is Transfer Recovery job configured for each tenant.
• The Transfer Recovery job acts as a safeguard to prevent invoices from remaining indefinitely in the Transfer in Progress state.
• This job does not generate a detailed error message—it simply changes the status to "Transfer Failed" when no "Transfer response" is received within a predefined time window. This time window is custom configured and will be shared with you at the time of implementation and must be present in your Solution or Integration Description Document.
• This issue typically occurs when Basware does not receive a Transfer response from ERP after initiating the transfer. 

 

Resolution:

Contact your ERP team and ask whether the invoice(s) have reached ERP and a transfer response was sent for the affected invoice(s). ERP team can investigate logs or integration middleware to identify why the transfer response was not triggered. 

•  If the ERP team confirms that a response was sent or if you require Transferred invoice details from Basware end, kindly open a ticket with Basware Support with the confirmation from ERP team regarding the response.