While reviewing the reported quality feedback, we identified one or more documents that have been processed over 45 days ago.
The analytical data is stored for 45 days for all Scan and Capture documents. Any document older than that can no longer be investigated as the analytical data is no longer available.
The business document reported for analysis was originally sent on March 20, 2020 to the Scan and Capture service. Quality feedback regarding the business document was reported to Basware for analysis on June 1, 2020. Amount of days between the sending of the business document and receiving the feedback is more than 45 days, which means the analytical data is no longer available.
As a good practice, please provide Scan and Capture feedback on regular basis to ensure analytical data is still available. We recommend you to submit Scan and Capture feedback on monthly basis.
This error does not require any actions from Basware.
If there are any further inquiries related to the "Example too old" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.
For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied please review the Scan and Capture Feedback Analysis Process Article.