Summary:
This article explains how to capture and export Network Logs (HAR file) from a web browser for troubleshooting network-related issues in AP Automation.
Use these instructions when investigating issues such as:
- Slowness or performance degradation in AP Automation.
- Temporary or intermittent errors during navigation.
- Unexpected page loading issues.
- Browser-related connectivity or communication problems.
Make sure:
Before collecting Network Logs:
- You have access to the AP Automation environment where the issue occurs.
- You are using a supported browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.
- Browser Developer Tools can be opened (typically by pressing F12).
- Reproduction steps for the issue are available so the activity can be captured in the log.
Instructions:
Capture Network Logs (HAR File)
- Log in to the affected AP Automation environment.
- Press F12 to open the browser's Developer Tools.
- Select the Network tab.
- Keep the Network tab open and continue with the normal workflow.
- Reproduce the issue while the Network tab is recording activity.
- When the issue occurs:
- Take a screenshot of the Network tab.
- Ensure the captured requests remain visible in the log.
- Click the Download (Export HAR) button in the Network tab.
- Save the generated .har file.
- Share both the following with the support team:
- The exported .har file.
- The screenshot of the Network tab showing the captured activity.
| Required File | Purpose |
|---|---|
| HAR File (.har) | Provides detailed network request and response information for troubleshooting. |
| Network Tab Screenshot | Helps verify that the issue was captured during log collection. |
- Refer to the attached screenshots for guidance on identifying the Network tab and Download button within the browser's Developer Tools.
Additional Information:
- HAR files may contain technical details about browser requests generated during the troubleshooting session.
- For the most accurate analysis, start recording before reproducing the issue and stop only after the issue has occurred.
- The steps are similar for Google Chrome, Microsoft Edge, and Mozilla Firefox, although button placement may vary slightly between browsers.