What is the issue?

The invoice dates in Basware IP application (Thinclient/Master/Monitor)are not in the correct format (despite right admin settings).

Check this:

1. Open IP Admin
2. Click on System Management ---> Configuration
3. Click on the parameters under configuration
4. Double click on any of the existing parameter lists
5. Search for the parameter “DATEFORMAT”
6. Now check the value of the parameter, is that the same what you are expecting?

Resolution:

1. Open IP Admin
2. Click on System Management ---> Configuration
3. Click on the parameters under configuration
4. Double click on any of the existing parameter lists
5. Search for the parameter “DATEFORMAT”
6. Set the value of the parameter to “DD/MM/YYYY”
7. Click on save button.
8. Finally restart IP application to get the change reflected.

Additional Information:

In case issue is still not resolved, then follow below mentioned steps.

1. Check regional settings on the server (which overshadow the date format parameter settings).
2. If the end-user is starting the application from Citrix server, then may be regional settings might not get reflected. In that case, please contact you internal Citrix/ IT team and ask them to check regional settings for the end-user’s profiles on Citrix server. Please ask them to sync affected user profile with correct user for which its working fine.