BT - Error e-mail: Invoice amount was not in double format (1,00)


What is the issue?

This error notification email is sent automatically from BT when the invoice VAT amount is in incorrect format.

Service BT, E-invoice for Sending, Integrated solution (BTS, FTP etc.)
Error message Invoice amount is invalid: XXXX

Resolution:

  • Please check and correct the invoice amount to valid double format. You can check the correct format from previous successful invoice. After data has been corrected, invoice needs to be resent.
  • If you are unable to resolve the issue on your own, please provide the following information to Basware Service Desk
    • Error email contents
    • Checks and verification done
    • Example of successful invoice